Refund Policy

Last updated: 26 Jan 2026

Thank you for shopping with Dee Armstrong / BDP, LLC. Because many of the items sold in this shop are digital, signed, limited, or produced in small batches, please review our refund policy carefully before completing your purchase.

Digital Products (eBooks & Audiobooks)

All digital products, including eBooks and audiobooks, are non-refundable and non-returnable once delivered or accessed.

Because digital files cannot be returned, we do not offer refunds or exchanges for digital purchases.

If you experience a technical issue accessing your digital product, please contact us and we’ll be happy to help resolve it.

Physical Books (Signed or Unsigned)

All signed, personalized, or limited-edition books are final sale.

Unsigned books may only be eligible for a refund or replacement if they arrive damaged or defective.

If your book arrives damaged:

Contact us within 7 days of delivery
Include your order number and clear photos of the damage and packaging

Approved refunds or replacements will be processed within 5–7 business days.

Merchandise (Stickers, Bookmarks, Totes, and Similar Items)

Unused, non-personalized merchandise may be eligible for an exchange or refund if requested within 14 days of delivery.

To be eligible:

Items must be unused and in original condition
Items must be returned in original packaging

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Non-Refundable Items

The following items are not eligible for refunds or returns:

Digital products (eBooks, audiobooks, downloads)
Signed or personalized books
Limited-edition or exclusive items
Reader experiences, giveaways, or promotional items

Shipping Costs

Shipping fees are non-refundable.
We are not responsible for delays, loss, or damage once an order has been marked as delivered by USPS, though we are happy to assist you in locating tracking information.

How to Request a Refund or Replacement

To request assistance with an eligible issue, please email:

💌 Contact Form

Include:

Your order number
A brief description of the issue
Photos, if the item arrived damaged

Please allow 1–3 business days for a response.

Our Promise

We care deeply about our readers and want you to love what you receive. If something isn’t right with your order, reach out—we’ll always do our best to help within the guidelines of this policy.